At Gymtano, we strive to provide high-quality fitness and wellness products to our customers. However, if you are not completely satisfied with your purchase, we are happy to assist you with returns or exchanges. Our refund policy allows you to return items within 30 days of receipt, provided the product is in unused, unopened condition with the original packaging. To initiate a return or exchange, please contact our customer service team, and we will guide you through the process.

To be eligible for a refund, the item must be in its original condition, and you must provide proof of purchase (receipt or order confirmation). Once we receive the returned item and verify its condition, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

In the case of defective or damaged items, please contact us within 7 days of receiving the product. We will offer a full refund or replacement, including return shipping costs. If the product is used or damaged by the customer after delivery, it may not be eligible for a refund or exchange. We recommend carefully inspecting your items upon arrival and notifying us immediately of any issues.

Please be aware that the customer is responsible for return shipping costs unless the item was defective or an error occurred on our part. We recommend using a tracked shipping method to ensure that the return reaches us safely. Once your return is processed, you will receive a confirmation email, and your refund will be processed promptly.